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Taking care of your Polar Loop 2

Like any electronic device, the Polar Loop 2 should be kept clean and treated with care. The instructions below will help you fulfill the guarantee obligations, keep the device in peak condition and avoid any issues in charging or syncing.

Cleaning

Keep your device clean.

  • You can wash the device with a mild soap and water solution under running water. Wipe it dry with a soft towel. Never use alcohol or any abrasive material such as steel wool or cleaning chemicals. To maintain the water resistance, do not wash the device with a pressure washer.
  • If you don't wear the device 24/7, wipe off any moisture before storing it. Don't store in non-breathable material or in a damp environment, e.g. plastic bag or damp gym bag.

  • Wipe it dry with a soft towel when needed. Use a damp paper towel to wipe dirt from the device.

Keep the device's USB port clean to ensure fluent charging and syncing.

  • If your device doesn’t charge properly, or if it doesn’t connect to FlowSync, it could be because the charging area on the back of the device is not clean enough. Gently remove any dust, hair or dirt accumulated on the charging pins. Use a dry cleaning cloth - something you'd use with glasses. You can also use e.g. a toothbrush to reach all that hard-to-remove dirt in the cavity.

Storing

Keep your device in a cool and dry place. Do not keep it in a damp environment, in non-breathable material (a plastic bag or a sports bag) nor with conductive material (a wet towel). Do not expose the device to direct sunlight for extended periods, such as by leaving it in a car.

It is recommended to store the device partially or fully charged. The battery slowly loses its charge when it is stored. If you are going to store the device for several months, it is recommended to recharge it after a few months. This will prolong the battery lifetime.

Service

During the guarantee/warranty period we recommend that you have service done by an authorized Polar Service Center only. The warranty does not cover damage or consequential damage caused by service not authorized by Polar Electro. For further information, see Limited International Polar Guarantee.

For contact information and all Polar Service Center addresses, visit support.polar.com and country-specific websites.