Polar supports and applauds Governor Cuomo’s signing of the 'New York State on PAUSE' executive order. In compliance with the order, the Polar US office will be closed until further notice. Due to this, we are suspending product repair and service out of our NY office. Please reach out to our outside service centers for local information. Thanks for your support and understanding.
Our service network can help you if your Polar product needs repair. Please check first whether you are able to troubleshoot your problem with the help of Polar support pages. You can find product specific support pages from the dropdown menu below. Our customer care team in the United States are also happy to help you.
Support and repair services are available for products on the dropdown list. If your product is not on the list, support has been discontinued.
- CS cadence sensor W.I.N.D.
- Cadence sensor Bluetooth® Smart
- Challenges for Business
- Equine Healthcheck
- Equine V650 Trotting
- Equine V800
- Flow app
- Flow web service
- H1 Heart Rate Sensor
- H10 heart rate sensor
- H2 Heart Rate Sensor
- H3 heart rate sensor
- H6 heart rate sensor
- H7 heart rate sensor
- H9 heart rate sensor
- OH1 optical heart rate sensor
- Physical performance testing made easy
- Polar BodyAge®
- Polar Loop 2
- Polar Loop Crystal
- ProTrainer 5 software
- S-series cadence sensor™
- S-series speed sensor™
- Speed sensor Bluetooth® Smart
- Stride Sensor Bluetooth® Smart
- T31 coded transmitter
- T31 transmitter
- Team Pro
- Team Pro shirt
- Team app
- Vantage M
- Vantage V
- Vantage V Titan
- WearLink® transmitter W.I.N.D.
- WearLink®+ transmitter
- WearLink®+ transmitter Nike+
Please note that warranty service is done only by Polar Central Service. Register your service online and send your Polar device directly to Central Service.Register your service Track your service
Non-warranty service is done by Authorized Service points or by Polar Central Service. Please refer to the recommended price list for service charges for different types of non-warranty repairs. Please check the map below for the nearest Authorized Service point. You can also use an Authorized Service point as a service drop-off if your service case is more complex and needs to be sent to Central Service.
Recommended Service Price List (Please check the actual price from the service point)
Battery Replacement User Guidelines (Polar products with user-changeable battery)
Non-Warranty Repair Form (For sending Polar products for non-warranty service to an Authorized Polar Service Center)
Non-Warranty Repair Registration (For sending Polar products for non-warranty service to Central Service)