How to download all your data from the Polar ecosystem
Applies to: Grit X Grit X Pro Grit X2 Pro H10 H9 Ignite Ignite 2 Ignite 3 M200 M400 M430 M460 OH1+ Pacer Pacer Pro Flow for Coach Flow web service Unite V650 Vantage M Vantage M2 Vantage V Vantage V2 Vantage V3 Verity Sense Vantage M3 Beat Flow app Grit X2 Polar Loop Team app Team Pro Equine app GoFit
Users of the Polar Flow and Polar Beat app can download their personal data accumulated in Polar Flow. You can manage your Polar account from account.polar.com.
To download your online data from Polar Flow:
Go to https://account.polar.com and Sign in using your Polar account email address and password.
In the left-hand menu, click Download your data, or scroll down to find the section.
Click the Download button to initiate the request and begin the data collection process.
You will get an email when your data is ready to be downloaded. It will take some time to collect the data, depending on the amount of it and other data collection traffic. You will have two weeks to download the data, once you get the email.
The export contains all of the Polar Flow data that was originally provided by you (for example, data given by you during the account registration process), and most of the data coming from the Polar devices or Polar apps you use. This export does not include any data that is derived from the data provided by you using Polar algorithms so, for instance, activity and sleep information are not included in the exported file.
Your team is responsible for what data is stored in the system and how it is managed. This includes handling individual player requests, such as deleting or downloading their data.
Data can be downloaded or transferred to a third party via the Team Pro API. To get started, ask your partner company to review our Team Pro API documentation. The team coach can then grant the partner access to team and team member data.
The information you enter in the application, along with the training data, remains stored on your mobile device.
Your team is responsible for what data stored in the system and how it is managed. This includes handling individual player requests, such as those to delete or download their information.
To download your data from the app:
- Go to Settings > Download.
Users of the Polar Equine app can download locally stored offline data using the app's built-in feature:
- Navigate to Data Collection > Download.
For more details, please refer to the Polar Equine app features support document.
Contact Polar B2B Customer Care.
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