Can the display and buttons of my Polar device be replaced?
Applies to: Grit X Grit X Pro Grit X2 Pro Ignite Ignite 2 Ignite 3 M200 M430 M460 Pacer Pacer Pro Vantage M Vantage M2 Vantage V2 Vantage V3 Unite Vantage M3 Grit X2
If you are experiencing problems with the display or buttons of your Polar device, we recommend first going through the following troubleshooting instructions that might help solve the problem.
If the touch display of your Polar device stops working or works poorly, there might be a software glitch in your device, or the display may be damaged. Try the following steps:
- Remove any third-party screen protector. A worn-out third-party screen protector can cause problems with the normal operation of the display or make you think that the display is broken.
- Clean your device using a mild soap and water solution and running water. Dry with a soft towel.
- Restart your device.
- Reset the device to factory settings and set it up again.
Check the user manual or product support of your Polar device at support.polar.com for instructions on care and maintenance as well as restarting and resetting your device.
If the buttons of your Polar device do not respond or seem to be stuck:
- Clean your device using a mild soap and water solution and running water. Dry with a soft towel.
- Reset the device to factory settings and set it up again.
Check the user manual or product support of your Polar device at support.polar.com for instructions on care and maintenance as well as restarting and resetting your device.
If none of the above steps help, depending on your device model, the display and buttons or the entire device need to be replaced.
Display and button replacement at Polar Central Service
The display and buttons of the devices listed below can be replaced at the Polar Central Service, where they use Polar-approved components and follow specific test protocols.
- Grit X
- Grit X Pro
- Grit X2
- Grit X2 Pro
- M430
- Vantage M3
- Vantage V2
- Vantage V3
The service price list can be found at support.polar.com.
Devices with non-replaceable display and buttons
The display or buttons of the devices listed below cannot be replaced, and the entire device must be replaced.
- Ignite
- Ignite 2
- Ignite 3
- M200
- M460
- Pacer
- Pacer Pro
- Unite
- Vantage M
- Vantage M2
Our customer support team is happy to assist you with any questions you may have.
Explore the collection of Polar watches at polar.com.
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