Pairing Polar Verity Sense with Flow app fails

Applies to: Verity Sense

If you did the setup for your Verity Sense with a phone, your Verity Sense has already been paired. If you did the setup with a computer, and would like to use your Polar Verity Sense with the Polar Flow app you need to perform one training session using the sensor in recording mode or in swimming mode before it can be paired with the Flow app.

If Polar Flow app doesn’t find your Polar Verity Sense, check that:

• You have performed at least one training session using the sensor in recording mode or in swimming mode.
• There's enough battery both in your Verity Sense and your phone.
• Your Verity Sense is up to date.
• Bluetooth is turned on in your phone and the airplane mode/flight mode is off.
• You have a Polar account and the latest version of the Polar Flow app downloaded from Google Play or the App Store and installed on your phone.
• Android users: make sure location is enabled for Polar Flow app in the phone's application settings.
• Your Polar Verity Sense is unplugged from your computer.