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Request repair

Our service network can help you if your Polar product needs repair. Please check first whether you are able to troubleshoot your problem with the help of Polar support pages. You can find product specific support pages from the dropdown menu below. Our customer care team in Hong Kong are also happy to help you.

Support and repair services are available for products on the dropdown list. If your product is not on the list, support has been discontinued.

Warranty repairs

Please note that warranty service is done only by Polar Central Service.

Polar Warranty Information - Is your Warranty still valid?

Non-warranty repairs

Non-warranty service is done by Authorized Service points or by Polar Central Service. Please refer to the recommended price list for service charges for different types of non-warranty repairs. Please check the map below for the nearest Authorized Service point. You can also use an Authorized Service point as a service drop-off if your service case is more complex and needs to be sent to Central Service.

Recommended Service Price List (Please check the actual price from the service point)

Battery Replacement User Guidelines (Polar products with user-changeable battery)

Polar Collection Center
Unit 1404, 14/F, Eastern Commercial Centre, 395 – 399 Hennessy Road, Wanchai
Hong Kong
tel: 28811046

Polar Collection Center
Unit 1404, 14/F, Eastern Commercial Centre, 395 – 399 Hennessy Road, Wanchai
Hong Kong
tel: 28811046

Wah Sang Watch Company
K1, Golden Shopping Centre, 94A Yen Chow Street, Sham Shui Po
Kowloon
tel: (852) 27082891

Battery Change Service

Battery Change Service

Authorized Service

Authorized Service

Central Service

Central Service

Change region

If your country is not listed on this page, please find your local contact details, retailers and stores and service points on our global site.