Pairing Polar device with Flow app fails
Applies to: Grit X Grit X Pro Ignite Ignite 2 Ignite 3 M400 M430 Pacer Pacer Pro Flow app Unite Vantage M Vantage M2 Vantage V Vantage V2 Vantage V3 Grit X2 Pro Vantage M3 Grit X2
If Polar Flow app doesn’t find your Polar device, check that:
- There's enough battery both in your Polar device and your mobile device.
- Your Polar device is up to date.
- Bluetooth is turned on in your mobile settings.
- Airplane mode/flight mode is not turned on (on both your Polar device and mobile device).
- You are not wearing heart rate sensor when attempting to sync.
If a heart rate sensor is close by, remove the sensor from the strap. This stops Bluetooth signal transmission from the sensor, which might interfere with pairing.
- Android users:Â make sure location is enabled for Polar Flow app in the phone's application settings.
- Your Polar device is unplugged from your computer. You cannot pair Polar device when it’s hooked to its USB cable.
After you’ve checked the above, try pairing again.
- Turn the flight mode on and off in your Polar device.
- Close Polar Flow app and restart your phone. Start the app again and try pairing once more.
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