Syncing

Polar 360 automatically syncs your data to the Polar Flow app if your phone is within Bluetooth range. You can also sync it manually via the device settings in the Flow app. If your phone has an internet connection, the data is also synced automatically to the Flow web service. To sync data between Polar 360 and the Flow app, you must have a Polar account. If you've set up Polar 360, you've created a Polar account.

Automatic sync

Polar 360 automatically syncs with the Flow app every half hour if your phone is within Bluetooth range. Automatic syncing also happens when you plug the device in to charge, change device settings in Flow app, finish a training session, reach your daily activity goal, and when the device has summarized your sleep last night.

If the automatic sync doesn't work, please make sure that:

  • The Polar Flow app is running at least in the background
  • Your phone is within the range of 10 m/33 ft from your Polar 360
  • Bluetooth is turned on in your phone settings and it is working
  • Android phone users: Disabling power save mode and background restrictions for the Polar Flow app in your Android device may be required for the sync to work.

Manual sync

In the Flow app, go to Devices. Choose Polar 360 if you have more than one Polar device, and then choose Sync.

Troubleshooting Sync

If your Polar 360 fails to sync with the Polar Flow app, please go through the following checklist first:

iOS:

  • Make sure the app and device are both up to date: Check from the App store that you’ve got the latest version of the app installed. Flow app will tell you if there’s a firmware update available for your device.
  • Make sure that Bluetooth is turned on in your phone settings.
  • Make sure Flow app is running on your phone and keep it at the foreground.

Android:

  • Make sure the app and device are both up to date: Check from Google Play that you’ve got the latest version of the app installed. Flow app will tell you if there’s a firmware update available for your device.
  • Make sure that Bluetooth is turned on in your phone settings.
  • Make sure location is enabled for Polar Flow app in the phone's application settings. On Android 6 and newer devices, location permission is needed to scan for Bluetooth devices.
  • Make sure Flow app is running on your phone and keep it at the foreground.
  • If you have several Flow app compatible Polar devices in use, make sure you have chosen Polar 360 as the active device in the Flow app. This way Flow app knows to connect to your device. In the Flow app, go to Devices and choose Polar 360, and then return to the main menu.

If you have completed all of the above steps but you are still having problems with the sync, please choose an option below (iOS or Android) to continue troubleshooting:

Try the following steps one at a time to fix the syncing problem. Try to sync again after each step. Continue with the steps if the sync fails.

  1. Switch Bluetooth off and on from your phone.
  2. Restart your phone and your device. To restart the device, press the restart/reset button with a pin when the device is NOT plugged in to charge. For detailed instructions, see Restarting and resetting.
  3. Unpair the Bluetooth connection between the device and your phone, and then set up the device again using the Flow app.
    1. To remove the pairing from the device, reset it to factory settings via the device settings in the Flow app, or by pressing the restart/reset button with a pin when the device is plugged in to charge. For detailed instructions, see Restarting and resetting.

    2. When you perform a factory reset, the device is unpaired from your phone but may still appear in your phone’s paired Bluetooth devices list and in your Polar Flow account. Before setting up it again, remove it from both by following these steps:

      1. Go to flow.polar.com and sign in.
      2. Click your name in the upper right corner and choose Products.

      3. Find the product from the list and click the delete icon (X). Confirm by clicking Remove.

      4. Check the list of paired Bluetooth devices on your phone, and remove Polar 360 from the list if it's there:

        • Settings > Bluetooth > tap “i” next to Polar 360 > Forget This Device.

    3. Set up your device again with the Flow app. NOTE: Do NOT use your phone’s Bluetooth menu to pair the device.
  4. Re-install Polar Flow app on your phone:

    1. Unpair the Bluetooth connection between the device and your phone as described above.

    2. Turn off Bluetooth on your phone.
    3. Sign out from the Flow app and uninstall it from your phone.
    4. Restart your phone.
    5. Turn Bluetooth back on in your phone.
    6. Install Flow app again from the App store and sign in with your Flow account.
    7. Set up your device again with the Flow app. NOTE: Do NOT use your phone’s Bluetooth menu to pair the device.

Try the following steps one at a time to fix the syncing problem. Try to sync again after each step. Continue with the steps if the sync fails.

  1. Switch Bluetooth off and on from your phone.
  2. Restart your phone and your device. To restart the device, press the restart/reset button with a pin when the device is NOT plugged in to charge. For detailed instructions, see Restarting and resetting.
  3. Unpair the Bluetooth connection between the device and your phone, and then set up the device again using the Flow app.
    1. To remove the pairing from the device, reset it to factory settings via the device settings in the Flow app, or by pressing the restart/reset button with a pin when the device is plugged in to charge. For detailed instructions, see Restarting and resetting.

    2. When you perform a factory reset by pressing the restart/reset button, the device is unpaired from your phone but may still appear in your phone’s paired Bluetooth devices list and in your Polar Flow account. Before setting up it again, remove it from both by following these steps:

      1. Go to flow.polar.com and sign in.
      2. Click your name in the upper right corner and choose Products.

      3. Find the product from the list and click the delete icon (X). Confirm by clicking Remove.

      4. Check the list of paired Bluetooth devices on your phone, and remove Polar 360 from the list if it's there:

        • Settings > Bluetooth > tap the cogwheel image next to your Polar 360, and FORGET.

    3. Set up your device again with the Flow app. NOTE: Do NOT use your phone’s Bluetooth menu to pair the device.
  4. Re-install Polar Flow app on your phone:

    1. Unpair the Bluetooth connection between the device and your phone as described above.

    2. Turn off Bluetooth on your phone.
    3. Sign out from the Flow app and uninstall it from your phone.
    4. Restart your phone.
    5. Turn Bluetooth back on in your phone.
    6. Install Flow app again from Google Play and sign in with your Flow account.
    7. Set up your device again with the Flow app. NOTE: Do NOT use your phone’s Bluetooth menu to pair the device.