Contacting Polar US Customer Support

Polar Customer Care is here to help you make the most of your Polar products. Please let us know how we can help you. You can contact us directly via chat or email.

We may be experiencing slight delays in customer response times. We are doing everything we can to ensure that you get a reply as quickly as possible. Please accept our sincere apologies and thank you for your understanding.

Is your watch unresponsive or frozen? Not synchronizing or otherwise not working as it should? If you have tried the usual troubleshooting steps, as a final measure please see if a factory reset will do the trick. Note that when you do this, you will need to set up your watch from scratch.

Links to our most popular products' factory reset instructions: Grit X/Pacer/Vantage - Ignite/Unite .

To maintain optimal performance, make sure to synchronize your watch often and always update the software of your watch when prompted.

We are currently experiencing a high amount of contacts, so unfortunately our response time is longer than usually. Rest assured we are getting through the list as fast as possible on a first-come first-served basis.