Menu

Contacting Polar US Customer Support

Polar Customer Care is here to help you make the most of your Polar products. Please let us know how we can help you. You can contact us directly via chat, email or phone.

Polar supports and applauds Governor Cuomo’s signing of the 'New York State on PAUSE' executive order. In compliance with the order, the Polar US office will be closed until further notice. During the office closure, we are suspending product repair and service out of our NY office. Please reach out to our outside service centers for local information. Our Customer Care team is ready to answer all your questions about Polar products or your order status. Our Customer Care team is available via email or chat. Phone support has been temporarily suspended. We are very sorry for the inconvenience caused. Thanks for your support and understanding. #STAYSTRONG


Contact form

The fields marked with an asterisk * are mandatory

The following information helps us to serve you better

To ensure a fluid customer service experience the information sent with this form is saved in a third-party customer service system. Your personal information is handled as described in Polar's Privacy Notice.

Other contact details

Polar Electro Inc.
15 Grumman Road West
Suite 1200
Bethpage, NY 11714

Customer Support for Polar Products and Online Orders
Tel: 1-800-227-1314
Email: customer.service.usa@polar.com
Fax: 516-364-5454

Customer Support for Team Pro, Polar Club & PolarGoFit
Tel: 800-998-7816 
Email: us.b2bsupport@polar.com

Hours of operation: Monday - Thursday 8:30 am - 5:00 pm and Friday 8:30 am - 3:00 pm EST.

Change region

If your country is not listed on this page, please find your local contact details, retailers and stores and service points on our global site.