How do I reset my Polar Loop?
Applies to: Polar Loop
If you experience problems with your device, you can try restarting it. Restarting the device will not delete any of your personal data from the device. However, when restarting, the device's date and time settings will return to the default, and any ongoing processes (such as sleep calculation) will end. To ensure your sleep and activity data accumulate correctly, sync the device with the Flow app after restarting to get the correct date and time settings on the device.
To restart Polar Loop
The restart/reset button is on the top side of the device, under the wristband. To restart the device, press the button with a pin when the device is NOT plugged in to charge.
To reset Polar Loop to factory settings
If restarting your device didn't help, you can reset the device back to factory settings. Note that resetting the device back to factory settings empties all personal data and settings from the device, and you will need to set it up again for your personal use. All data that you have synced from your device to your Flow account is safe.
Factory reset can be done in two ways:
- Through the device settings in the Flow app.
- By pressing the device's restart/reset button with a pin when the device is plugged in to charge.
To factory reset your device using the Flow app, go to Devices in the Flow app and choose Polar Loop if you have more than one Polar device. Then choose Factory reset.
After the factory reset:
When you perform a factory reset, Polar Loop is unpaired from your phone but may still appear in your phone’s paired Bluetooth devices list and in your Polar Flow account. Before setting up it again, remove it from both by following these steps:
Go to flow.polar.com and sign in.
Click your name in the upper right corner and choose Products.
Find the product from the list and click the delete icon (X). Confirm by clicking Remove.
Check the list of paired Bluetooth devices on your phone, and remove Polar Loop from the list if it's there:
- iOS: Settings > Bluetooth > tap “i” next to Polar Loop > Forget This Device.
- Android: Settings > Bluetooth > tap the cogwheel image next to your Polar Loop, and FORGET.
Set up your Polar Loop again. Remember to use the same Polar account in the setup you've used before resetting.
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