Polar M200 sync doesn’t start in FlowSync. What can I do?
Applies to: M200
If FlowSync doesn’t start syncing your M200, try these tips:
The four pins on the M200 USB connector must face the four pins in the charging/syncing cable. If you're syncing the M200 directly from your computer's USB port, make sure the four pins on the M200 USB connector face the four pins in the computer's USB port.
If your product doesn’t charge properly, or if it doesn’t connect to FlowSync, it could be because the USB connector of the product is moist or isn’t dry or clean enough.
When you connect your M200 to a computer, check that there is no moisture, hair, dust or dirt on the USB connector. Gently wipe off any dirt or moisture. Don't use any sharp tools for cleaning to avoid scratching. Do NOT use alcohol, cleaning chemicals, or any abrasive material such as steel wool.
Close FlowSync by right-clicking/secondary clicking the icon on your computer taskbar/menubar. Choose Close. Then restart FlowSync from your computer desktop icon/Applications folder.
Keep your M200 connected to the computer.
Javascript and cookies need to be enabled for connection to work. Usually they are enabled by default. See your browser's help for further instructions.
- Unplug the Polar M200 from the computer.
- Windows: Go to (Start) > Control Panel > (System) > Device Manager > Human Interface Devices. Plug your Polar M200 into the USB cable and the cable into your computer, or plug the M200 directly into your computer's USB port. Does the list update? Your M200 should be shown as a HID-compliant device.
- Mac OS X: Click Apple menu > About This Mac > More Info > System Report > Hardware > USB. Plug your Polar M200 into the USB cable and the cable into your computer, or plug the M200 directly into your computer's USB port. Does the list update? Your Polar M200 should be shown on the list.
- If your M200 is not shown on the list and/or the synchronization does not start, please reset the device.
If these tips didn’t help, see additional help from Troubleshooting Polar FlowSync, or contact your local customer care with a detailed problem description.
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