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Request repair

Our service network can help you if your Polar product needs repair. Please check first whether you are able to troubleshoot your problem with the help of Polar support pages. You can find product specific support pages from the dropdown menu below. Our customer care team in Canada are also happy to help you.

Support and repair services are available for products on the dropdown list. If your product is not on the list, support has been discontinued.

Warranty repairs

Please note that warranty service is done only by Polar Central Service.

Please follow this link to complete the repair request: https://www.ogc.ca/en/service.html.

Or contact us at polar@ogc.ca to initiate your repair service if your product is under warranty.

Polar Warranty Information - Is your Warranty still valid?

Non-warranty repairs

Non-warranty service is done by Authorized Service points or by Polar Central Service. Please refer to the recommended price list for service charges for different types of non-warranty repairs. Please check the map below for the nearest Authorized Service point. You can also use an Authorized Service point as a service drop-off if your service case is more complex and needs to be sent to Central Service. To submit your repair request to Polar Central Service, please follow this link: https://www.ogc.ca/en/service.html.

Recommended Service Price List (Please check the actual price from the service point)

Battery Replacement User Guidelines (Polar products with user-changeable battery)

OUTDOOR GEAR CANADA
10555 Boul Henri-Bourassa O
H4S 1A1 Saint-Laurent
tel: polar@ogc.ca

BUSHTUKAH INC
2680 QUEENSVIEW
K2B 8J9 OTTAWA
tel: 613-232-0211
fax: 613-232-5149

Bijouterie Suisse
2485 boulevard Sainte-Anne
G1J 1Y4 Québec
tel: 418.661.6224
fax: 418.661.3012

SWISS WATCH CLINIC
1805 14TH STREET SW, #113
T2T 3T1 CALGARY
tel: 403-243-4694

THE EMPIRE GROUP
134 FENMAR DRIVE
M9L 1M6 TORONTO
tel: 416-740-4445
fax: 416-740-4443

BUSHTUKAH INC
2680 QUEENSVIEW
K2B 8J9 OTTAWA
tel: 613-232-0211
fax: 613-232-5149

DIAMOND ATHLETIC MEDICAL SUPPLIES INC
75 POSEIDON BAY UNIT 185
R3M 3E4 WINNIPEG
tel: 204-488-7820
fax: 204-488-0294

RUNNING ROOM 060 "User Replaceable Battery Serv
1049 CARTIER AVENUE
G1R 2S3 QUEBEC
tel: 418-522-2345

RUNNING ROOM 083 "User Replaceable Battery Serv
7240 BOUL. DU QUARTIER, SUITE
J4Y 0B5 BROSSARD

RUNNING ROOM 085 "User Replaceable Battery Serv
601 8th STREET
S7K 1H1 SASKATOON
tel: 306-477-4850

RUNNING ROOM 109TH ST #002 User Replaceable Battery
8537 109TH ST
T6G 1E4 EDMONTON
tel: 708-433-6062

RUNNING ROOM BANK STREET "User Replaceable Battery Serv
901 BANK ST
K1S 3W5 OTTAWA
tel: 613-233-5617

RUNNING ROOM DENMAN 004 "User Replaceable Battery Serv
679 DENMAN ST UNIT#103
V6G 2L3 VANCOUVER
tel: 604-684-9771

RUNNING ROOM KENASTON 082 "User Replaceable Battery Serv
1875 GRANT AVENUE
R3N 1Z2 WINNIPEG
tel: 204-487-7582

RUNNING ROOM KENSINGTON 003 "User Replaceable Battery Serv
321A 10TH ST NW
T2N 1V7 CALGARY
tel: 403-270-7317

RUNNING ROOM VICTORIA 080 "User Replaceable Battery Serv
1234 GOVERNMENT STREET
V8W 2C3 VICTORIA
tel: 604-383-4224

THE EMPIRE GROUP
134 FENMAR DRIVE
M9L 1M6 TORONTO
tel: 416-740-4445
fax: 416-740-4443

Battery Change Service

Battery Change Service

Authorized Service

Authorized Service

Central Service

Central Service

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If your country is not listed on this page, please find your local contact details, retailers and stores and service points on our global site.