Request repair
Our service network can help you if your Polar product needs repair. Please check first whether you are able to troubleshoot your problem with the help of Polar support pages. You can find product specific support pages from the dropdown menu below. Our customer care team in Canada are also happy to help you.
Support and repair services are available for products on the dropdown list. If your product is not on the list, support has been discontinued.
Warranty repairs
Please note that warranty service is done only by Polar Central Service.
Please follow this link to complete the repair request: https://www.ogc.ca/en/service.html.
Or contact us at polar@ogc.ca to initiate your repair service if your product is under warranty.
Polar Warranty Information - Is your Warranty still valid?
Non-warranty repairs
Non-warranty service is done by Authorized Service Centers or by Polar Central Service. Please refer to the recommended price list for service charges for different types of non-warranty repairs. Please check the map below for the nearest Authorized Service point. You can also use an Authorized Service point as a service drop-off if your service case is more complex and needs to be sent to Central Service. To submit your repair request to Polar Central Service, please follow this link: https://www.ogc.ca/en/service.html.
Recommended Service Price List (Please check the actual price from the service point)
Battery Replacement User Guidelines (Polar products with user-changeable battery)
Battery Change Service
Authorized Service Center
