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To ask us about your Polar product or to send us feedback, simply fill in the form below and a member of your local Polar team will contact you to discuss your concerns. Fields with an asterisk (*) must be completed.

Please check first whether you are able to troubleshoot your problem with the help of Polar support pages.

If your Polar product needs repair, your product is under warranty and you have proof of purchase you can lodge your issue via Request for warranty claim page.

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The fields marked with an asterisk * are mandatory

Name *

E-mail *

Subject *

Product *

Query Category *

Your question or issue and any troubleshooting steps attempted *

Country *

Phone (in international form, e.g. +358 123 4567 890)

The following information helps us to serve you better

Serial number (e.g. C5151E0300313) / Device id

Application / Software version (e.g. 2.1.1)

Phone / Tablet model (e.g. Samsung Galaxy S10, iPad Pro)

Operating System (e.g. iOS 12.4.1, Android 9.0, Windows 10, MacOS 10.15)

Browser (e.g. Internet Explorer 11, Microsoft Edge, Google Chrome 77)

Attach file e.g. log file or screenshot.
Accepted file extensions: jpg, log, pdf, png and txt.
Max file size 2MB.

To ensure a fluid customer service experience the information sent with this form is saved in a third-party customer service system. Your personal information is handled as described in Polar's Privacy Notice.

Other enquiries

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Polar Electro Australia

Media, Press or Public Relations enquiries
Email: media.au@polar.com

Sales Enquiries/Corporate customer enquiries
(including information about becoming a Polar reseller partner)
Email: sales.au@polar.com

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The following information helps us to serve you better

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