To ask us about your Polar product or to send us feedback, simply fill in the form below and a member of your local Polar team will contact you to discuss your concerns. Fields with an asterisk (*) must be completed.
Please check first whether you are able to troubleshoot your problem with the help of Polar support pages.
If your Polar product needs repair, your product is under warranty and you have proof of purchase you can lodge your issue via Request for warranty claim page.
Is your watch unresponsive or frozen? Not synchronizing or otherwise not working as it should? If you have tried the usual troubleshooting steps, as a final measure please see if a factory reset will do the trick. Note that when you do this, you will need to set up your watch from scratch.
Links to our most popular products' factory reset instructions: Grit X/Pacer/Vantage - Ignite/Unite .
To maintain optimal performance, make sure to synchronize your watch often and always update the software of your watch when prompted.