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Troubleshooting syncing Polar app with Polar Flow app

If you have trouble syncing the Polar app on your smartwatch with the Polar Flow app on your phone, here are some tips that might help you solve the problem: 

Android phone users

The Polar app on your M600 syncs your training and activity data with the Polar Flow app automatically. For the automatic sync to work, your phone and M600 need to be connected via Bluetooth or your M600 needs to be connected to a Wi-Fi network when your phone has an Internet connection.

Make sure you've got the latest version of the Polar Flow app on your phone and an up-to-date software on your M600.

See here for the latest versions and instructions for checking which version you have.

Make sure the Polar Flow app is running on your phone and you’ve signed in.

The Polar app on your M600 syncs your training and activity data with the Polar Flow app automatically when you complete a training session, if you get an inactivity alert, and when you reach your activity goal. For the automatic sync to work, you need to keep the app running in the background. 

Make sure the M600 is active in the Polar Flow app on your phone.

To check M600 is the active device in Polar Flow app

  1. Open Polar Flow app.
  2. Go to Devices.
  3. The red circle next to the device image indicates it is the active device.

If you have more than one Polar device paired with the mobile app, you can swipe right and left to see more of your devices. If some other device, and not your M600 is active, you can tap the white circle on the right hand side of the device information to activate your M600.

If you’re using Bluetooth to sync the Polar app with the Polar Flow app, you need to make sure Bluetooth is turned on in your M600 and that the Wear OS app has a Bluetooth connection to your M600.

Make sure Bluetooth is on in your M600.

To turn Bluetooth on in your M600

  1. Swipe down from the top of the home screen of your M600 to access the Quick settings menu.
  2. Tap the settings icon.
  3. Tap Connectivity.
  4. Tap Bluetooth.
  5. Tap Bluetooth to toggle between turning Bluetooth on (the icon is white) and off (the icon is gray). Make sure it is turned on.

Check the Wear OS app’s Bluetooth connection to your M600.

To check your M600 is connected to Wear OS app

  1. Open the Wear OS app on your phone.
  2. Make sure it says Polar M600, Connected in the upper left corner.

If you see Polar M600, Bluetooth disconnected:

  1. Tap the settings icon in the upper right corner of the app.
  2. Under Device settings, tap Polar M600.
  3. Make sure the top switch is set to Connected. If it’s set to Bluetooth disconnected, tap the switch to connect the Wear OS app with your M600.

If you see Polar M600, Trying to connect…:

This means the Wear OS app’s Bluetooth connection to your M600 is turned on but it cannot connect. For additional tips on reconnecting your smartwatch and phone, see here.

If you’re using Wi-Fi to sync the Polar app with the Polar Flow, you need to make sure Wi-Fi is turned on and connected in your M600 and that your phone has an Internet connection.

Make sure Wi-Fi is on in your M600.

To turn Wi-Fi on in your M600

  1. Swipe down from the top of the home screen of your M600 to access the Quick settings menu.
  2. Tap the settings icon.
  3. Tap Connectivity.
  4. Tap Wi-Fi.
  5. Tap Wi-Fi to toggle between turning the Wi-Fi to Automatic (on) (the icon is white) and off (the icon is gray). Make sure it is turned on.

Connect your M600 to a Wi-Fi network

To connect the M600 to a Wi-Fi network

  1. Swipe down from the top of the home screen to access the Quick settings menu.
  2. Tap the settings icon.
  3. Tap Connectivity.
  4. Tap Wi-Fi.
  5. Tap +Add network.
  6. Wait for the smartwatch to find available Wi-Fi networks, and tap the one you want to connect to.
  7. If the network you chose requires a password, tap Enter on phone. On your phone, enter the password for the Wi-Fi and tap Connect.

Check your phone’s Wi-Fi connection

To check Wi-Fi is turned on in your phone

  1. Open the Settings app.
  2. Tap Wi-Fi.
  3. Make sure Wi-Fi is switched on.

 

Restart both the M600 and your phone.

To restart the M600

  1. Press and hold down the side power button until the Polar logo appears.

To restart your phone

  1. Press and hold the power button.

Reset the Polar M600 to factory settings.

If any of the above tips didn’t do the trick, you can try unpairing and resetting your M600.

Note that resetting empties all personal data and settings from the M600, and you need to set it up again for your personal use!

To unpair the M600 and your phone and to reset your M600

  1. In the Wear OS app on your phone, open Settings.
  2. Under the Device settings, tap Polar M600.
  3. Tap UNPAIR WATCH.
  4. Confirm the unpairing by tapping UNPAIR WATCH. This will also reset your watch.

To pair the M600 and your phone again

  1. Open the Wear OS app on your phone.
  2. To finish pairing the M600 and your phone again, follow the instructions on the screen or see the instructions in the M600 user manual.

Remember to connect the Polar app to the Polar Flow app again to finish setting up your M600:

To reconnect the Polar app on your M600 to the Polar Flow app on your phone

  1. Open the Polar Flow app on your phone.
  2. Choose whether you’ll wear the M600 on your left or right wrist, then tap Continue.
  3. You'll see "Setup completed" when you've successfully reconnected the Polar app on your M600 to the Polar Flow app on your phone.

iPhone users

Make sure you've got the latest version of the Flow app on your phone and an up-to-date software on your M600.

See here for the latest versions and instructions for checking which version you have.

Make sure the Polar Flow app is running on your phone and you’ve signed in.

The Polar app on your M600 syncs your training and activity data with the Polar Flow app automatically when you complete a training session, if you get an inactivity alert, and when you reach your activity goal. For the automatic sync to work, you need to keep the app running in the background. 

Make sure Bluetooth is on in your M600.

Your M600 and phone need to be connected via Bluetooth for the Polar app to be able to sync with the Polar Flow app.

To turn Bluetooth on in your M600

  1. Swipe down from the top of the home screen of your M600 to access the Quick settings menu.
  2. Tap the settings icon.
  3. Tap Connectivity.
  4. Tap Bluetooth.
  5. Tap Bluetooth to toggle between turning Bluetooth on (the icon is white) and off (the icon is gray). Make sure it is turned on.

Make sure the Wear OS app is running on your phone, at least in the background.

Check the Wear OS app’s Bluetooth connection to your M600.

To check your M600 is connected to Wear OS app

  1. Open the Wear OS app on your phone.
  2. You should see Polar M600, Connected in the upper left corner.

If you see Polar M600, Tap the reconnect card on your watch:

  1. Swipe up from the bottom of the home screen on your M600 to find the reconnect notification.
  2. Tap the reconnect icon at the bottom of the notification to activate the connection.

For additional tips on reconnecting your smartwatch and phone, see here.

Restart both the M600 and your phone.

To restart the M600

  1. Press and hold down the side power button until the Polar logo appears.

To restart your iPhone

  1. Press and hold the Sleep/Wake button until a slider appears.
  2. Drag the slider to turn the power off.
  3. After your phone turns off, press and hold the Sleep/Wake button until you see the Apple logo.

Reset the M600 to factory settings.

If any of the above tips didn’t do the trick, you can try unpairing and resetting your M600.

Note that resetting empties all personal data and settings from the M600, and you need to set it up again for your personal use!

To unpair the M600 and your phone

  1. In the Settings app on your phone, tap Bluetooth.
  2. Find your Wear OS device from the list and tap "i".
  3. To unpair, tap Forget This Device.
  4. Confirm the unpairing by tapping Forget Device.

To reset the M600

  1. Swipe down from the top of the home screen to open the Quick Settings menu.
  2. Tap the Settings icon.
  3. Find and tap System.
  4. Tap Disconnect & reset.
  5. Confirm resetting the watch by tapping the check mark icon.

To pair the M600 and your phone again

  1. In the Wear OS app on your phone, tap the three dots at the top right corner.
  2. Tap Pair with new wearable.
  3. To finish pairing the M600 and your phone again, follow the instructions on the screen or see the instructions in the M600 user manual.

Remember to connect the Polar app to the Polar Flow app again to finish setting up your M600:

To reconnect the Polar app on your M600 to the Polar Flow app on your phone

  1. Open the Polar Flow app on your phone.
  2. Open the Polar app on your M600 by pressing the front button. Then tap Start on your phone.
  3. Choose whether you’ll wear the M600 on your left or right wrist, then tap Save and Sync.
  4. You'll see "Setup completed" when you've successfully reconnected the Polar app on your M600 to the Polar Flow app on your phone.

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