Polar Vantage V3

An ensemble of biosensing instruments, AMOLED display, dual-frequency GPS, maps, and the most comprehensive suite of training and recovery tools on the market. The stage is set, and the Polar Vantage V3 smart sports watch is ready to put in the performance of a lifetime.

Polar Ignite 3 Titanium

Polar Ignite 3 Titanium is a stylish fitness & wellness watch that helps you live a more energized life. It tracks your sleep, activity, and heart rate to provide guidance that’s tailored to your body and lifestyle.

Polar Ignite 3

Polar Ignite 3 is a stylish fitness & wellness watch that helps you live a more energized life. It tracks your sleep, activity, and heart rate to provide guidance that’s tailored to your body and lifestyle.

Polar Pacer Pro

Polar Pacer Pro is an ultra-light, new-generation sports watch with integrated barometer that equips athletes with advanced tools to improve running economy, training sessions, and sports performance.

Polar Pacer

Sport is play – why complicate it? Polar Pacer is a no-nonsense sports watch that gives new athletes all the essentials, plus the specialized training tools they need to train better.

Polar Vantage V2

A powerful convergence of minimalist design, innovative technology, and intelligent training and recovery tools make Polar Vantage V2 our most formidable sportswatch to date.

Polar Grit X Pro

Built for military-level durability with sapphire glass and ultra-long battery, equipping you with new navigation tools, always-on outdoor features and Polar's ultimate training solutions.

Polar Vantage M2

Designed for function, the Polar Vantage M2 works as hard as you do. Our industry-leading technology is here to help you reach your goals and come back stronger. For that athlete attitude.

Polar Ignite 2

A fitness watch that’s sleek, simple and smart? Polar Ignite 2 is a true triple threat. Versatile and full of great features, it’s the perfect companion for any sport and any lifestyle.

Polar Ignite

A waterproof fitness watch with advanced wrist-based heart rate and integrated GPS, Polar Ignite offers you a full view of your day and guides you towards a more balanced life.

Polar Unite

A beautifully simple watch with personalized daily workout guidance, 24/7 heart rate and activity tracking, plus automatic sleep and recovery applications.

Polar Vantage M

An all-round multisport & running GPS watch for anyone who loves setting new records. Polar Vantage M is a slim, lightweight training companion that gives you all the data you need to improve your performance.

Polar Grit X

An outdoor multisport watch with rugged yet lightweight design, ultra-long battery life and military-standard durability for anyone who prefers the trails over the roads.

Polar M430

A GPS running watch with wrist-based heart rate, advanced running features and Polar Running Program, Polar M430 is a top-level watch for runners who want more.

Polar Verity Sense

When freedom of movement is important to you, Polar Verity Sense is your go-to choice for any sport.

Polar H10

Widely regarded as the gold standard in wireless heart rate monitoring, this is the most accurate sensor in Polar’s history.

Polar H9

A reliable, high-quality heart rate chest strap for all your everyday sports with Bluetooth® and ANT+ connectivity. Get connected and get going.

Polar OH1+

Polar OH1+ is an optical heart rate monitor that combines versatility, comfort and simplicity. You can use it both as a standalone device and pair it with various fitness apps, sports watches and smart watches, thanks to Bluetooth® and ANT+ connectivity.

Wristbands

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Straps

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Power & Cables

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Mounts & Adapters

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Polar Grit X Outdoor Series

Made for outdoor sports and built to handle any environment nature can throw at you, Grit X watches are designed to help you explore the world and gear up for adventure.

Polar Vantage Performance Series

Our flagship series is tailored for high-performance and endurance sports and training. Every aspect of our Vantage watches are designed with one particular person in mind – the athlete.

Polar Pacer Multisport Series

The Pacer Series gives athletes all the essentials such as accurate GPS and precise heart rate tracking, plus the specialized training, sleep, and recovery tools they need to train better.

Polar Ignite Fitness & Wellness Series

Sleek, simple, and smart – Ignite watches are the perfect partner for any fitness goals and any lifestyle.

Troubleshooting Polar FlowSync

If you have problems using Polar FlowSync, please check the following troubleshooting tips.

If the tips do not help, send the FlowSync log file with a detailed problem description to Polar Customer Care.

  1. Close FlowSync by right-clicking / secondary clicking the icon on your computer taskbar / menubar and selecting Close.

  2. Check from your computer Task Manager / Activity Monitor that Polar FlowSync is not running. End the process if needed.

    Windows: To enter Task Manager, right-click the taskbar and select Task Manager / Start Task Manager Processes tab. If the flowsync.exe/Polar Flow Sync process is running (i.e. is on the list), select the process and click End Process.

    Mac OS X: To enter Activity Monitor, go to ApplicationsUtilitiesActivity Monitor. If the FlowSync process is running (i.e. is on the list), select the process and click Quit Process.

  3. If the error persists, remove FlowSync from your computer and re-install it.

  1. Close FlowSync by right-clicking / secondary clicking the icon on your computer taskbar / menubar and selecting Close.

  2. Check from your computer Task Manager / Activity Monitor that Polar FlowSync is not running. End the process if needed.

    Windows: To enter Task Manager, right-click the taskbar and select Task Manager / Start Task Manager Processes tab. If the flowsync.exe/Polar Flow Sync process is running (i.e. is on the list), select the process and click End Process.

    Mac OS X: To enter Activity Monitor, go to ApplicationsUtilitiesActivity Monitor. If the FlowSync process is running (i.e. is on the list), select the process and click Quit Process.

  3. Restart FlowSync from your computer desktop icon / Applications folder.

  4. If the error persists, remove FlowSync from your computer and re-install it.

First check if you can access the internet and Flow web service at flow.polar.com/. If yes, make sure your Network Settings are correct:

  1. Click the settings icon on the Polar FlowSync dialog and select Network settings or right-click / secondary click the FlowSync icon on your computer taskbar / menu bar and select SettingsNetwork settings.

  2. If you have selected Automatically detect network settings, FlowSync automatically uses the same network settings as your internet browser. If the internet connection does not work with that setting, try the other ones: Direct connection to the internet and Manual proxy settings.

    You can check the correct proxy settings as follows:

    Windows: Start (→ Settings) → Control Panel → Internet Options → Connections → LAN Settings → Proxy server address and port.

    Windows 10: Start → Settings → Network & Internet → Proxy.

    Mac OS X: From the Apple menu select System Preferences → Network → Select your active connection from the list → Advanced → Proxies → Web Proxy (HTTP) → Web Proxy Server (name and port).

  3. Also, make sure Polar FlowSync software is allowed to pass through the firewall without restrictions, and that your antivirus software is not preventing data transfer.

First check if you can access the internet and Flow web service at flow.polar.com. If yes, make sure your Network Settings are correct:

  1. Click the settings icon on the Polar FlowSync dialog and select Network settings or right-click / secondary click the FlowSync icon on your computer taskbar / menu bar and select SettingsNetwork settings.

  2. If you have selected Automatically detect network settings, FlowSync automatically uses the same network settings as your internet browser. If the internet connection does not work with that setting, try the other ones: Direct connection to the internet and Manual proxy settings.

    You can check the correct proxy settings as follows:

    Windows: Start (→ Settings) → Control Panel → Internet Options → Connections → LAN Settings → Proxy server address and port.

    Windows 10: Start → Settings → Network & Internet → Proxy.

    Mac OS X: From the Apple menu select System Preferences → Network → Select your active connection from the list → Advanced → Proxies → Web Proxy (HTTP) → Web Proxy Server (name and port).

  3. Also, make sure Polar FlowSync software is allowed to pass through the firewall without restrictions, and that your antivirus software is not preventing data transfer.

  1. Click NETWORK SETTINGS on the Polar FlowSync dialog.
  2. Set proxy username and password.

    You can check the correct proxy settings as follows:

    Windows: Start (→ Settings) → Control Panel → Internet Options → Connections → LAN Settings → Proxy server address and port.

    Windows 10: Start → Settings → Network & Internet → Proxy.

    Mac OS X: From the Apple menu select System Preferences → Network → Select your active connection from the list → Advanced → Proxies → Web Proxy (HTTP) → Web Proxy Server (name and port).
  3. Click SAVE.

First try reconnecting the USB cable to another port. If you are using a USB hub, connect the USB cable directly to your computer USB port. Check that the charging symbol appears on your product’s display.

If that does not help:

  1. Close FlowSync by right-clicking / secondary clicking the icon on your computer taskbar / menubar and selecting Close.

  2. Check from your computer Task Manager / Activity Monitor that Polar FlowSync is not running. End the process if needed.

    Windows: To enter Task Manager, right-click the taskbar and select Task Manager / Start Task Manager Processes tab. If the flowsync.exe/Polar Flow Sync process is running (i.e. is on the list), select the process and click End Process.

    Mac OS X: To enter Activity Monitor, go to ApplicationsUtilitiesActivity Monitor. If the FlowSync process is running (i.e. is on the list), select the process and click Quit Process.

  3. Reconnect the USB cable.

  4. Restart FlowSync from your computer desktop icon / Applications folder.

  1. Close the FlowSync dialog.
  2. Reconnect the USB cable (both ends).
  3. If the synchronization does not start automatically, start it by double-clicking the FlowSync icon on your computer taskbar / menubar.


If that does not help:

  1. Close FlowSync by right-clicking / secondary clicking the icon on your computer taskbar / menubar and selecting Close.

  2. Check from your computer Task Manager / Activity Monitor that Polar FlowSync is not running. End the process if needed.

    Windows: To enter Task Manager, right-click the taskbar and select Task Manager / Start Task Manager Processes tab. If the flowsync.exe/Polar Flow Sync process is running (i.e. is on the list), select the process and click End Process.



    Mac OS X: To enter Activity Monitor, go to ApplicationsUtilitiesActivity Monitor. If the FlowSync process is running (i.e. is on the list), select the process and click Quit Process.

  3. Reconnect the USB cable.

  4. Restart FlowSync from your computer desktop icon / Applications folder.

  1. Close FlowSync by right-clicking/secondary clicking the icon on your computer taskbar/menubar and selecting Close.

  2. Check from your computer Task Manager / Activity Monitor that Polar FlowSync is not running. End the process if needed.

    Windows: To enter Task Manager, right-click the taskbar and select Task Manager / Start Task Manager Processes tab. If the flowsync.exe/Polar Flow Sync process is running (i.e. is on the list), select the process and click End Process.

    b>Mac OS X: To enter Activity Monitor, go to ApplicationsUtilitiesActivity Monitor. If the FlowSync process is running (i.e. is on the list), select the process and click Quit Process.

  3. Reconnect the USB cable.

  4. Restart FlowSync from your computer desktop icon / Applications folder.

Make sure your watch has Flight mode off. The update will fail if it's on.

First try reconnecting the USB cable to another port. If you are using a USB hub, connect the USB cable directly to your computer USB port. Check that the charging symbol appears on your product’s display.

If that does not help:

  1. Close FlowSync by right-clicking / secondary clicking the icon on your computer taskbar/menubar and selecting Close.

  2. Check from your computer Task Manager / Activity Monitor that Polar FlowSync is not running. End the process if needed.

    Windows: To enter Task Manager, right-click the taskbar and select Task Manager / Start Task Manager Processes tab. If the flowsync.exe/Polar Flow Sync process is running (i.e. is on the list), select the process and click End Process.

    Mac OS X: To enter Activity Monitor, go to ApplicationsUtilitiesActivity Monitor. If the FlowSync process is running (i.e. is on the list), select the process and click Quit Process.

  3. Reconnect the USB cable.

  4. Restart FlowSync from your computer desktop icon / Applications folder.

Try updating your Polar product again later.

Confirm factory reset with YES.

In a factory reset, all the information (settings, activity data, training data) in your Polar product will be reset.

First check if you can access the internet and Flow web service at polar.com/flow. If yes, please make sure that your computer’s date and time settings are correct.

Make sure you have installed the latest operation system updates.

Also make sure that the FlowSync Network settings are correct:

  1. Click the settings icon on the Polar FlowSync dialog and select Network settings or right-click / secondary click the FlowSync icon on your computer taskbar / menu bar and select SettingsNetwork settings.
  2. If you have selected Automatically detect network settings, FlowSync automatically uses the same network settings as your internet browser. If the internet connection does not work with that setting, try the other ones: Direct connection to the internet and Manual proxy settings.

    You can check the correct proxy settings as follows:

    Windows: Start (→ Settings) → Control Panel → Internet Options → Connections → LAN Settings → Proxy server address and port.

    Windows 10: Start → Settings → Network & Internet → Proxy.

    Mac OS X: From the Apple menu select System Preferences → Network → Select your active connection from the list → Advanced → Proxies → Web Proxy (HTTP) → Web Proxy Server (name and port).
  3. Also, make sure Polar FlowSync software is allowed to pass through the firewall without restrictions, and that your antivirus software is not preventing data transfer.

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