Email Polar

To ask us about your Polar product or to send us feedback, simply fill in the form below and a member of your local Polar team will contact you to discuss your concerns. Fields with an asterisk (*) must be completed.

Is your watch unresponsive or frozen? Not synchronizing or otherwise not working as it should? If you have tried the usual troubleshooting steps, as a final measure please see if a factory reset will do the trick. Note that when you do this, you will need to set up your watch from scratch.

Links to our most popular products' factory reset instructions: Grit X/Pacer/Vantage - Ignite/Unite .

To maintain optimal performance, make sure to synchronize your watch often and always update the software of your watch when prompted.

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Other contact details

Polar 客戶服務及維修中心
辦公時間: 09:30 - 18:00 (星期一至五, 午膳時間: 1300 - 1400)

查詢電話:+852-2319 4241



地址:灣仔軒尼詩道395-399 號 東區商業大厦7字樓706室

辦公時間: 11:00 – 19:30 (星期一至六)
12:00 – 18:00 (星期日)
查詢電話: +852-2881 1046

Polar CS and Repair Center
4/F., Goodman Tsuen Wan Centre,
68 Wang Lung Street,
Tsuen Wan, N.T.

(Please CLICK HERE to check the map and other details before visiting)

09:30 – 18:00 (Mon to Fri, lunch hour: 13:00 - 14:00)
Close on Sat, Sun and Public Holidays

Tel. +852-2319 4241

Collection Center

Delta Gift Center Ltd
Address: Unit 706, 7/F, Eastern Commercial Centre, 395 – 399 Hennessy Road, Wanchai, Hong Kong
Office Hour:
11:00 – 19:30 (Mon to Sat)
12:00 – 18:00 (Sun)
Close on Public Holidays
Hotline: +852-2881 1046

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