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Smart Notifications feature on Polar A360/A370 (Polar Flow app Android)

The smart notifications feature allows you to get alerts about incoming calls, messages and notifications from apps onto your Polar device. You’ll get the same notifications on your Polar device that you get on your phone screen. Please note that when heart rate training with your A360/A370, you can’t receive any notifications.

  • Make sure you have Android version 5.0 or newer on your phone.
  • Make sure you have the latest firmware version on your A360, v. 1.1.15 minimum.
  • To use the Smart Notifications feature you need to have the Polar Flow mobile app for Android, and your A360/A370 needs to be paired with the app.
  • For the Smart Notifications feature to work, Polar Flow app must be running on your phone.
  • Please note that when the Smart Notifications feature is on, the battery of your Polar device and phone will run out faster because Bluetooth is continuously on.

We have verified the functionality with some of the most common phone models, like Samsung Galaxy S5, Samsung Galaxy S6, Nexus 5, LG G4, Sony Xperia Z3. There might be differences in the functionality with other phone models which support Android 5.0.

Smart Notification settings

Setting the Smart Notifications on/off

On the Polar Flow mobile app, the Smart Notifications feature is set off by default.

Set the Smart Notifications feature on/off in the Polar Flow mobile app as follows.

  1. Open the Polar Flow mobile app.
  2. Sync your A360/A370 with the mobile app by pressing and holding the side button of your A360/A370.
  3. Go to Devices and if you have more than one, choose your A360/A370 by swiping the screen to the left.
  4. Under Smart notifications choose On (no preview) or Off.

    When you turn Smart notifications on, you will be guided to enable the notifications on your phone (i.e. give Polar Flow app an access to your phone notifications), if you haven’t enabled them. Enable notifications?  is shown. Tap Enable. Then choose Polar Flow and tap OK.
     
  5. Sync your A360/A370 with the mobile app by pressing and holding the side button of your A360/A370.
  6. Smart notifications on or Smart notifications off is shown on your A360/A370 display.

Whenever you change the notification settings on the Polar Flow mobile app, remember to sync your A360/A370 with the mobile app.


Do not disturb setting disables the display from turning on from your wrist movement, and lets you rest better in dark conditions, like in the bedroom for example.

Do not disturb setting in Polar Flow app

If you want to disable notification alerts for certain hours of the day, set Do not disturb on in the Polar Flow mobile app. When it's on, you won't receive any notification alerts during the time period you've set. Do not disturb is set on by default, and the time period is 10 pm – 7 am.

Change the Do not disturb setting as follows:

  1. Open the Polar Flow mobile app.
  2. Go to Devices and if you have more than one, choose your A360 by swiping the screen to the left.
  3. Under Smart notifications you can set Do not disturb on or off, and set the start and end time for Do not disturb. The Do not disturb setting is visible when the Smart notifications setting is On (no preview).
  4. Sync your A360 with the mobile app by pressing and holding the side button of your A360.

Do not disturb setting on your A360

You can disable the notification alerts right on your A360 as follows:

  1. Press and hold the side button until you get to the Control menu. (At first you'll see the Searching text, but just keep pressing the button.)

     
  2. Tap the Do not disturb icon:  


    Do not disturb is on is shown on the display and the display turns to time view. The crescent moon icon is shown in the time view while the feature is on: 

     

To enable the notifications alerts, repeat the steps.

Do not disturb setting on your A370

You can disable the notification alerts on your A370 as follows:

  1. Tap Settings  on the main menu.
     
  2. Tap the Do not disturb icon:  
  3. Do not disturb is on is shown on the display and the display turns to time view. The crescent moon icon is shown in the time view while the feature is on:
     

To enable the notifications alerts, repeat the steps.

 

Block apps

In Polar Flow app you can block notifications from certain apps. As soon as you’ve received the first notification from an app to your A360/A370, the app will be listed in  Devices Block apps and you can block it if you wish.

Phone settings

To be able to receive notifications from your phone on your A360/A370, you first need to enable notifications on the mobile apps from which you want to receive them. You can do this either via the mobile app’s settings or via your Android phone’s App notifications settings. See the user manual of your phone for further information on App notifications settings.

Then Polar Flow app has to have permission to read the notifications from your phone. You have to give Polar Flow app access to your phone notifications (i.e. enable notifications in the Polar Flow app). Polar Flow app guides you to give access when needed.

Use

When getting an alert, your Polar device will discreetly notify you by vibrating. When receiving a call, you can choose to answer, silence or decline it. Silencing just silences your Polar device, it won’t silence your phone. If a noti­fication arrives during a call alert, it will not be shown.

You will not receive any notifications during training sessions.

Dismiss Notifications

Notifications can be dismissed manually or by timeout. Manually dismissing the notification also dismisses it from your phone screen, but timeout just removes it from your Polar device, and it will still be visible on your phone.

To dismiss notifications from the display:

  • Manually: Press the side button
  • Timeout: The notification will disappear after 30 seconds if you do not dismiss it manually

Troubleshooting

If the Smart Notifications feature doesn’t work or stops working, try the following steps one at a time:

  1. First make sure that your phone is within the range of 10 m/33 ft from your Polar device. Also make sure there is a clear line of sight between your Polar device and your phone.
  2. Make sure you have Polar Flow app running on your phone.
  3. Sync your Polar device with the Polar Flow app by pressing and holding the side button on your Polar device. This activates the Bluetooth connection.
  4. Check from your Polar device that,
    >> you’ve set Smart Notifications on
    >> the Do not disturb function doesn’t block the notifications
  5. Open the Polar Flow app. Open the  menu from the top left corner and choose Devices to check, that
    >> you’ve set Smart Notifications on
    >> the Do not disturb function doesn’t block the notifications
    >> you haven’t blocked notifications from certain apps in Block apps
    >> Polar device is active in the mobile app.
    If you made changes to any of the above listed settings, remember to sync your Polar device with the mobile app by pressing and holding the side button on your Polar device.
  6. If you don’t receive notifications from a certain application (for example WhatsApp), check that you haven’t disabled notifications in the application. You can do this either via the mobile application’s settings or via your Android phone’s App notifications settings. See the user manual of your phone for further information on App notifications settings.
  7. Check from your phone’s Notification access settings that you have given Polar Flow app access to your phone notifications. See the user manual of your phone for further instructions.
  8. Restart Polar Flow app. Then on your phone, go to Notification access settings. Disable and then enable the setting for Polar Flow. The location of this setting depends on your phone but it can be usually be found from Settings/Lock screen and Security/Other security settings/Notification access or Settings/Sound and notifications/Notification access
  9. Restart your phone, open the Polar Flow mobile app and press and hold the side button of your Polar device.
  10. Turn Bluetooth off, then and back on again on your phone.
  11. Reset your Polar device.
  12. Remove the phone from the paired devices list on your Polar device, and pair it again by pressing and holding the side button.

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