Syncing data between Polar V800 and Polar FlowSync fails
Try these steps, on at a time. Like any electronic device, the Polar V800 should be kept clean and treated with care to keep the product in peak condition, ensure fluent charging and maintain its water resistance properties. If your product doesn’t charge properly, or if it doesn’t connect to FlowSync, it could be because the charging area is not clean enough. Wash the training computer with a mild soap and water solution under running water. Do not to press any buttons while washing. You can also use e.g. a toothbrush to reach all that hard-to-remove dirt in the charging cavity. Do not use alcohol or any abrasive material such as steel wool or cleaning chemicals Polar V800 needs to be in the time view when you start syncing. Syncing with FlowSync (PC/Mac) To soft reset Press all 4 corner buttons simultaneously, and keep them down until you see Polar logo displayed. Try connecting to FlowSync now. All data that you have synced from V800 to your Flow account is safe. If your Polar V800 is shown on the list and the synchronization does not start, send the FlowSync log file with a problem description to customercare@polar.com. If your Polar V800 is not shown on the list, either Polar V800 or the USB-cable is faulty. Please take them to Polar service.Check that V800 charging area is clean.
Place V800 in time view.
For more, see V800 manualCheck that the USB cable works.
Soft reset your V800.
Restart FlowSync.
Restart your computer.
Enable Javascript and cookies in your browser.
Check that Polar V800 is shown in your computer’s Human Interface Devices.