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Polar Loop/Polar Loop 2 sync doesn't start in FlowSync. Now what?

Try these steps, one at a time.

Check that Polar Loop/Polar Loop 2 charging area is clean.

Keep Polar Loop charging area clean.

 

 

 

 

 

 

 

If your product doesn’t charge properly, or if it doesn’t connect to FlowSync, it could be because the charging area on the back of the product is not clean enough. You can wash the device with a mild soap and water solution under running water. Wipe it dry with a soft towel, before you charge it. We recommend you wash the device on a regular basis.

Do NOT use alcohol, cleaning chemicals, or any abrasive material such as steel wool.

Check that the USB cable works

  • Remove and replug the custom USB cable into your Polar Loop/Polar Loop 2.
  • If your Polar Loop/Polar Loop 2 is plugged into your computer via USB Hub, try plugging it in directly to the computer's own USB port.
  • Try the other USB port(s).

Restart FlowSync

Close FlowSync by right-clicking/secondary clicking the icon on your computer taskbar/menubar. Choose Close. Then restart FlowSync from your computer desktop icon/Applications folder.

Restart your computer.

Keep the USB cable plugged into Polar Loop/Polar Loop 2, and the cable plugged into the computer.

Enable Javascript and cookies in your browser.

Javascript and cookies need to be enabled for connection to work. Usually they are enabled by default. See your browser's help for further instructions.

Check that Polar Loop/Polar Loop 2 is shown in your computer’s Human Interface Devices

  • Unplug Polar Loop/Polar Loop 2 from the USB cable.
  • Windows: Go to (Start) > Control Panel > (System) > Device Manager > Human Interface Devices. Plug your Polar Loop/Polar Loop 2 into the USB cable and the cable into your computer. Does the list update? Your Polar Loop/Polar Loop 2 should be shown as HID-compliant device.

  • Mac OS X: Click Apple menu > About This Mac > More Info > System Report > Hardware > USB. Plug your Polar Loop/Polar Loop 2 into the USB cable and the cable into your computer. Does the list update? Your Polar Loop/Polar Loop 2 should be shown on the list.

If your Polar Loop/Polar Loop 2 is shown on the list and the synchronization does not start, send the FlowSync log file with a problem description to customercare@polar.com.

If your Polar Loop/Polar Loop 2 is not shown on the list, either Polar Loop/Polar Loop 2 or the USB-cable is faulty. Please take them to Polar service.

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