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Phone notifications issues after updating to iOS 13

If you are having trouble getting phone notifications to work, try the steps below. 

Allow new permission for notifications

  • Make sure you have allowed your Polar watch to display phone notifications:
    • The first time you open Flow app and sync your watch:
    • If you didn't allow the notifications the first time on iOS 13, go to Settings > Bluetooth > Your Polar watch > Toggle Share System Notifications on:

If some app notifications are not working

  • On the mobile device, go to Settings > Notifications > app (eg, Messages)
  • Make sure Show Previews selection is either When Unlocked or Always. If it was set to Never and you changed it, you might need to restart your mobile device. 
  • Make sure the notifications for that app are on and Notification Center is enabled.

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