My Ignite/Ignite 2/Ignite 3 is not charging
Please note that if the battery is completely empty, it takes a couple of minutes for the charging to start. If your watch won't charge, follow the troubleshooting steps below.
Restart your watch
On your watch, go to General settings > About your watch > Restart your watch. Tap Restart your watch and then tap / to confirm the restart. Restarting the watch will not delete any of the settings or your personal data from the watch.
You can also restart your watch by pressing and holding the button for 10 seconds.
Make sure that charging area of your watch is dry
Do not charge the watch when it's wet or sweaty.
Check that charging contacts of your watch and cable are clean
If your watch doesn’t charge properly, or if it doesn’t connect to FlowSync, it could be because the charging area on the back of the product is not clean enough. Before charging, please make sure there’s no moisture, dust or dirt on the charging contacts of your watch and cable. Gently wipe off any dirt or moisture.
Keep the charging contacts of your watch clean to effectively protect your watch from oxidation and other possible damage caused by dirt and salt water (e.g. sweat or sea water). The best way to keep the charging contacts of your watch clean is to wash the watch under running water with a mild soap and water solution after each training session. The watch is water resistant and you can wash it under running water without damaging the electronic components. Do not charge the watch when it's wet or sweaty.
Check that the charging cable works
- Make sure the charging cable is firmly in place.
- Remove and replug the charging cable into your watch.
- If you plugged your watch into your computer via USB Hub, try plugging it in directly to the computer's own USB port.
- Try the other USB port(s).
If the above doesn't help, please contact your local Polar service for further assistance.