Restarting and resetting

If you experience problems with your device, you can try restarting it. Restarting the device will not delete any of your personal data from the device. However, when restarting, the device's date and time settings will be reset to their default values, and any ongoing processes (such as sleep calculation) will end. After reset, the device should be synced with the app to get the correct time settings on the device.

The restart/reset button is on the top side of the device, under the wristband. To restart the device, briefly press the button with a pin when the device is NOT plugged in to charge.

Shortly after you release the button, all LEDs will turn off for a few seconds. All LEDs will then illuminate briefly, after which the four red LEDs will light up one at a time in a repeating clockwise sequence.

After restarting:

The repeating red LED pattern indicates that you need to sync your device. Restarting resets the device's date and time settings to their default values. Syncing restores the correct date and time and ensures that your sleep and activity data accumulate correctly.

To reset Polar 360 to factory settings

If restarting your device didn't help, you can reset the device back to factory settings. Note that resetting the device back to factory settings empties all personal data and settings from the device, and you will need to set it up again for your personal use.

To factory reset your device, press the device's restart/reset button with a pin while the device is plugged in to charge.

After the factory reset you need to Set up your Polar 360 again.