Troubleshooting

The following troubleshooting applies for both Windows and Mac OS users.

Always make sure:

  • you have installed all the available updates for your operating system,
  • you have installed all the available updates for your browser,
  • you have installed all the available driver updates for the hardware.

Polar GoFit sign-in page does not load

Make sure:

  • you are using the Polar GoFit home page for signing in (www.polargofit.com),
  • you are connected to the internet (contact the school's IT administrator for help),
  • you are using a compatible internet browser (Microsoft Internet Explorer 9 or newer, Apple Safari 4 or newer, Mozilla Firefox 3 or newer, Google Chrome 12.0.1271.97m or newer), and
  • your browser's proxy settings are set correctly (contact the school's IT administrator for help).

I am unable to sign in to Polar GoFit

Make sure:

  • you are using the Polar GoFit home page for signing in (www.polargofit.com),
  • you are using the correct user credentials,
  • you are connected to the internet (contact the school's IT administrator for help),
  • you are using a compatible internet browser (Microsoft Internet Explorer 9 or newer, Apple Safari 4 or newer, Mozilla Firefox 3 or newer, Google Chrome 12.0.1271.97m or newer), and
  • your browser's proxy settings are set correctly (contact the school's IT administrator for help).