Troubleshooting
The following troubleshooting applies for both Windows and Mac OS users.
Always make sure:
- you have installed all the available updates for your operating system,
- you have installed all the available updates for your browser,
- you have installed all the available driver updates for the hardware.
Polar GoFit sign-in page does not load
Make sure:
- you are using the Polar GoFit home page for signing in (www.polargofit.com),
- you are connected to the internet (contact the school's IT administrator for help),
- you are using a compatible internet browser (Microsoft Internet Explorer 9 or newer, Apple Safari 4 or newer, Mozilla Firefox 3 or newer, Google Chrome 12.0.1271.97m or newer), and
- your browser's proxy settings are set correctly (contact the school's IT administrator for help).
I am unable to sign in to Polar GoFit
Make sure:
- you are using the Polar GoFit home page for signing in (www.polargofit.com),
- you are using the correct user credentials,
- you are connected to the internet (contact the school's IT administrator for help),
- you are using a compatible internet browser (Microsoft Internet Explorer 9 or newer, Apple Safari 4 or newer, Mozilla Firefox 3 or newer, Google Chrome 12.0.1271.97m or newer), and
- your browser's proxy settings are set correctly (contact the school's IT administrator for help).